Personal Loans FAQ's | Frequently Asked Questions about Loans
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Personal Loans FAQs

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What is FICA?

FICA stands for Financial Intelligence Centre Act. FICA is legislation that was introduced to fight financial crime, such as money laundering, tax evasion, and terrorist financing activities. FICA brings South Africa in line with similar legislation in other countries designed to reveal the movement of monies derived from unlawful activities and thereby curbing money laundering and other criminal activities. FICA legislation creates four money laundering control obligations for all accountable institutions such as Bayport as follows:

  • Duty to identify and verify clients;
  • Duty to keep records of business relationships and transactions;
  • Reporting duties and obligations to give and allow access to information;
  • Adoption of measures designed to promote compliance by accountable institutions.
What does Bayport accept as Proof of residence?

Only the following documents will be accepted as valid document showing proof of residential address, the proof address is required to be less than three months old:

  • Utility bill in your name (e.g. water, electricity, rates and taxes)
  • Utility bill in your name and showing the legal description of the property (erf number)
  • Municipal rates and taxes account
  • Mortgage statement from a bank or other recognised lending institution
  • Rent/ lease agreement
  • Landline (e.g. Telkom) or Cellular phone account
  • Official SARS documentation
  • IRP5 issued by an Employer
  • IT3(b) issued by an institution such as a bank or financial services provider
  • Policy document, statement or valuation from another long-term insurance company
  • Client statement issued by a linked investment services provider in terms of the Stock Exchanges Control Act and the FAIS Act
  • Member’s statement issued in terms of the Collective Investment Schemes Control Act
  • Correspondence from a body corporate or share-block association
  • Television license
  • Retail account reflecting National Credit Act (NCA) or Financial Services Provider (FSP) license
  • Motor vehicle or motorcycle license
  • Short-term insurance documents showing the risk address

Should the client not have proof of address in their name, they may provide an affidavit with a declaration by a third party confirming that they share an address with them and provide the third party’s proof of ID and proof of address (less than three months old).

What supporting documentation is needed when applying for a loan with Bayport?
  1. Last 3 Months Bank Statements, it must be stamped by your bank
  2. Most Recent Payslip
  3. Clear copy of your ID document
  4. Proof of residence (not more than three months old)
How long do you need to be employed to apply for a Bayport Loan?
  • You need to have been permanently employed by your current employee for the last six months at a minimum
Why do you ask for my income details when applying?
  1. We need to ensure that you can afford your loan repayments, if you qualify for a loan.
  2. If you do not disclose your income truthfully when applying online then this will delay the time taken to qualify for a loan and this may impact on your ability to qualify for a loan
Protect your personal information online
Your security and the protection of your personal information is very important to us, and we want to make sure that you take all the necessary precautions when communicating with us on Facebook or applying for a loan online. We’ve outlined steps you can take to protect yourself and your private information on Facebook and the secure ways to apply for a loan with Bayport.
apply-for-a-loan
How to request a settlement statement

By Telephone

  1. Have your details ready as you will be required to perform a security verification check
  2. Call 087 287 4000
  3. Complete a verification check
  4. Nominate an address to receive the statement
  5. Allow up to 4 days for completed application forms to be responded to

Via e-mail:

Email [email protected] to request an settlement application form.
Scan and email the following:
  • Certified ID copies
  • Completed settlement request form.
  • Alternatively you may Fax the completed form as well as certified copies of our ID to: 086 634 8360.
How to change my personal details
Residential Details: please forward a copy of your Proof of residence which is not older than 3 months old reflecting your new address Banking Details: please forward a statement for the new account, reflecting the new banking details and your full name. ** NOTE we can only change the debit order date if we are informed a minimum of 15 days before your next debit date. Change of Employer: If you change jobs during the course of your loan repayment period, please send us a letter from your new employer confirming the following:
  • Your salary payment date.
  • The date you started your new job.
Please fax the above mentioned documentation to 086 638 1878 or email scanned copies to [email protected]
What is Credit Life Insurance?
Credit Life Insurance is a policy taken up on inception of a Bayport Personal Loan and is meant to cover the outstanding Personal Loan value in the event of your death, retrenchment or permanent disability. Terms and Conditions Apply. You have the option of arranging your own insurance policy that will cover you in these events. Proof of the Insurance needs to be submitted to Bayport within 30 days of your Loan account inception.
Is Credit Life Insurance compulsory?
Credit Life Insurance is compulsory on all Bayport Personal Loans and is added to your monthly debit order each month.
If I am unable to make a payment to Bayport for the monthly amount due what should I do?
Please contact our Personal Loan Department on 0861 229 7678 and one of our Customer Service agents will provide you with the options available to you.
What is my monthly instalment made up of?
The Instalment is made up of the following:
  1. Instalment in respect of amount financed
  2. Interest on value of outstanding loan
  3. Credit Life Insurance Premium
  4. Monthly Service Fee
  5. And any other optional items if applicable will be added to the total instalment value.
How do I make payment on my Loan?
A Debit Order Mandate must be completed at the time of accepting and signing the loan pre-agreement. The Loan repayment amount will then be debited on a monthly basis to the account number provided.
My Personal Loan with Bayport Financial Services was in arrears, I have paid up the arrears amount on the loan. Am I able to apply for another loan with Bayport?
Yes you may submit an application for a Bayport Personal loan provided that all products held with Bayport are all current and up to date.
Do you need a refund from Bayport?
To get a refund from Bayport, you must have:
  • A copy of your ID
  • Your bank details
  • The reason for your refund request
Send this information to [email protected] If you don’t have email, go to your nearest branch for help. A consultant will send your request to the Bayport Support Office on your behalf. You can also call our Client Service Call Centre on 087 287 4000.
What supporting documentation is needed when applying for a loan with Bayport?
New loan applications
  1. Last 3 Months Bank Statements, it must be stamped by your bank
  2. Most Recent Payslip
  3. Clear copy of your ID document
  4. Proof of residence (not more than three months old)
Should the client not have proof of address in their name, they may provide an affidavit with a declaration by a third party confirming that they share an address with them and provide the third party’s proof of ID and proof of address (less than three months old).
What is Credit Life Insurance?
Credit Life Insurance is an insurance policy designed to pay a consumer’s debt when the consumer is unable to do so due to unforeseen circumstances such as death, disability, severe illness, unemployment or other insurable risks that are likely to impair the consumer’s ability to earn an income or meet their obligations under a credit agreement. The policy pays loan instalments to the creditor on behalf of the consumer within the terms and conditions of the insurance policy. The Bayport Credit Insurance which is underwritten by Guardrisk Life Limited, an authorised financial service provider (FSP 76) will settle a consumer’s full outstanding loan amount in the event of death, disability, dread disease or retrenchment. The policy will also cover some of the consumer’s instalments in the event of other forms of loss of income including Short-Time, Compulsory Unpaid Leave and Hospitalisation.
Is Credit Life Insurance compulsory?
It is a condition of the Bayport Loan that a consumer maintains credit insurance during the term of this agreement. Consumers, therefore, have the choice to arrange their own credit insurance of their choice or to Guardrisk Life Limited. Should a consumer wish to use their own credit insurance, they are required to supply Bayport with proof of the alternate policy.

The minimum requirements for an alternate credit insurance policy are that the policy either:
  • Provide the same benefits as the Bayport Credit Insurance, or at least;
  • Provide the minimum prescribed benefits in line with the Credit Life Insurance Regulations, i.e. provide for the settlement the outstanding balance in the event of Death or Permanent Disability and in the event of Temporary Disability and Retrenchment, the policy must pay the consumer’s loan instalments payable to Bayport for a period of up to 12 months, or the remaining period of the consumer’s Credit Agreement, or until recovery (in case of Temporary Disability claim) /until the consumer you finds employment or can earn an income (in case of the Retrenchment) (whichever occurs first).
If I am unable to make payment to Bayport for the monthly amount due what should I do?
Please contact 087 287 4002 or email [email protected] and one of our Customer Service agents will provide you with the options available to you.

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