Technical support

If you have encountered any technical difficulties or errors when applying for a loan of up to R250,000 online, please complete the form below and we will assist you with technical support.

If you have a complaint or other customer service-related query, please click here to log your query.

If you are having problems registering or logging in to your account please make sure:

  • Your account is activated (you received an activation email and clicked on the link to activate your account) – to resend the activation email please click here.
  • You are still using the same email address that you used when you first registered on our website.
  • Forgot your password? Click here to reset your password.
  • If you are not receiving the OTP and your cellphone number has changed please provide you ID Number, old cellphone number and new cellphone number in the “Tell us what’s wrong” section below.
  • If your email address has changed, please provide us with your ID Number, old email address and new email address in the “Tell us what’s wrong” section below.

    First Name (required)

    Last Name (required)

    Account Email Address (required)

    Account Contact Number (required)

    ID Number (required)

    Details of Problem