Log a complaint

Bayport, as a registered credit provider (NCRCP 4685) and an authorised financial services provider (FSP42380) recognises that every customer has a right to complain. Bayport takes all complaints seriously and our aim is to resolve all client complaint promptly. Our complaints handling process affords you the opportunity to tell us why our product or service did not meet your expectations, or if we made an error. Your feedback is valued as it affords us an opportunity to evaluate and improve our service, products and processes. We will make every effort to ensure that all complaints will be dealt with in a fair and speedy manner.

    First Name*

    Last Name*

    ID Number*

    Cell Number*

    Email Address*

    Details of complaint

    Self service

    Please note that you can now access our new client service portal directly by clicking here.

    Alternatively you can email client services directly at [email protected]

    Please ensure you include the following details in your complaint:

    • Your ID number
    • Your telephone number and email address.
    • Your account reference number (if known)
    • The nature of the complaint

    Still not satisfied that the outcome of your complaint is fair?

    Bayport has a Customer Advocacy Office. The role of this office is to objectively review complaints, where the customer is not satisfied that the outcome was fair. Submissions to the Customer Advocacy Office may be sent to the following:

    Email: [email protected]

    Fax: 086 231 3719

    Customer Advocacy Office,
    3 Alice Lane,
    South Africa

    Please ensure that you include the following in your submission:

    • Account or policy number
    • ID Number
    • Reason for dissatisfaction with the outcome of your complaint.
    • What you would like us to do to make things right for you.
    • Details of the initial outcome of the complaint

    Regulatory Offices

    If after receiving our final decision, you are still dissatisfied with the outcome of our decision, you may refer your complaint to the following regulatory ombudsman’s office.

    Complaints about your loan account:
    PO Box 805,
    Call Centre: 0681 662 837
    Fax: 086 683 4644
    Email: [email protected]

    Complaints about your Insurance Policy:
    Private Bag X45,
    Telephone: 0860 103 236 or (021) 657-5000
    Fax: (021) 674-0951
    Email: [email protected]

    Telephone: +27 12 762 500 / +27 12 470 9080
    Fax: +27 86 764 1422/ +27 12 348 3447
    Email: [email protected]
    Website: www.faisombud.co.za
    PO Box 74571,
    Lynwood Ridge,